Characterizes the questioning behavior in reference interviews preceding delegated online searches of bibliographic databases and relates it to questioning behavior in other types of interviews/settings. Compares questions asked by the information specialist and those asked by the client; findings show the information specialist dominates the…

This book is designed to assist the beginning searcher of those online systems that primarily provide information in the form of bibliographic citations. These systems also contain files in other formats that are designed to provide answers to reference-type questions. It is intended not only to provide basic "how-to" information on the…

This report on some of the strategic planning decisions that OCLC has made for the 21st century begins by describing the evolution of OCLC from a pioneer in the computer revolution with its Online Union Catalog and Shared Cataloging System in 1971 to a system that currently has nearly 60 distinct offerings. Corresponding computer and…

Provides several examples of drawbacks encountered when technological improvements are applied to the public access of library databases. Suggests that technological advances all carry some trade-off and that they should be employed cautiously. (NRP)

Beginning this annual report is a letter to the OCLC membership from OCLC President and Chief Executive Officer, K. Wayne Smith. Statistical data are then presented in tables and/or graphs for OCLC programs and the system's financial status for fiscal years 1990/91 and 1989/90; the growth of the OCLC Online Union Catalog from 1971-1991 in terms of…