The cataloging of otherwise unprocessed collections is an innovative minimal processing technique with important implications for reference service. This article mines the existing literature for how institutions engaged in minimal processing view reference, the strengths and weaknesses of catalog records as finding aids, and information about…

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

The core duties of the reference librarian inherently mandate that the work environment is not unlike a kaleidoscope: Students and faculty revolve within and around the library, and reference and public services workers do the same; every move temporarily redesigning the library, its collections, and even its very role on campus into something…

This paper in the form of story discusses a college student's information search process. In this story we see Kuhlthau's information search process: initiation, selection, exploration, formulation, collection, and presentation. Katie is a student who goes in search of information for her class research paper. Katie's class readings, her interest…

As individuals become more and more comfortable mediating all kinds of situations online and through various technologies, their virtual selves increasingly overlap their "real" lives. Posting a "happy birthday!" message on Facebook is as automatic as dropping a card in the mail. E-mailing relevant links to co-workers happens as naturally as…

Discusses the use of the OCLC Authority File for answering reference questions. Contents of the authority file are described, including personal, corporate, conference, and geographic names, uniform titles, and subject headings; accessing the authority file is explained; searching strategies are discussed; and examples of authority records are…

Evaluates the use of business indexes to access journal literature for science and technology information. Compares the science and technology journal holdings of four business indexes, and finds that searchers can benefit from using them. A table of the indexes' holdings for 280 science and technology journals is appended. (JMV)

Analyzes computerized reference and information services with respect to problems in the areas of (1) communication barriers between the user and the information specialist; (2) local resources development; (3) external resources policy; (4) search strategy development; and (5) artificial intelligence. (24 references) (Author/MES)

Examines the three types of "Aska" services and reviews specific examples. The first claims a user can ask a question in natural language and receive and intelligible response. The second puts the user online with a professional searcher. The third consists of access routes to "experts." Discusses subject-specific expert…

Until recently, the World Wide Web (WWW) public access search engines have not included many of the advanced commands, options, and features commonly available with the for-profit online database user interfaces, such as DIALOG. This study evaluates the features and characteristics common to both types of search interfaces, examines the Web search…

The guide provides a quick reference to the database, services, and additional resources of the ERIC System that may be of use in adult English-as-a-Second-Language (ESL) literacy work. It first explains the role of the National Clearinghouse for ESL Literacy Education, then describes the ERIC database and the kinds of adult ESL literacy materials…

Analysis of the needs of users of Compact Disk-Read Only Memory (CD-ROM) was performed at the Tampa campus of the University of South Florida. A review of the literature indicated that problems associated with selecting the appropriate database, searching, and requiring technical assistance were the probable areas of user need. The library has 17…

This book is designed to assist the beginning searcher of those online systems that primarily provide information in the form of bibliographic citations. These systems also contain files in other formats that are designed to provide answers to reference-type questions. It is intended not only to provide basic "how-to" information on the…

Ohio State University Library studied abilities of undergraduates to identify correct sources for answering reference questions when using the online catalog and the Sourcefinder database with its new Question Unit feature. Users located subjects and instructions at a greater percentage with Sourcefinder than with the online catalog. Topics…

This paper outlines the use of computer resources to conduct a literature search. While the phrase "computer archives" can refer to all computerized materials, for this discussion it is limited to textual information available online. Both commercial online services and organizations on the Internet offer files to search and download. In addition,…