The need to protect confidential data stored in university enterprise information systems and to prevent infiltration through phishing cyber attacks by malicious individuals and organizations has emerged. The unfortunate target of phishing attacks is university employees and students with access to confidential information. This research specifies…

Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…

The pervasive use of communication technology in schools and universities requires increased security to safeguard information confidentiality, integrity, availability, utility, and authenticity. This article, the first of two, examines procedures for implementing security policy, techniques for minimizing vulnerability, and techniques for…

Seven papers and one abstract of a paper are presented from the 1995 CAUSE conference track on policies and standards issues faced by managers of information technology at colleges and universities. The papers include: (1) "University/College Information System Structures and Policies: Do They Make a Difference? An Initial Assessment"…