Although students are considered major actors in the quality assessment of universities, the way they perceive this process and the meanings they ascribe to it are still neglected as a research subject. This article aims to reduce this gap by focusing on the social representations of students on quality assessment. Specifically, it tries to…

The accountability versus improvement debate is an old one. Although being traditionally considered dichotomous purposes of higher education quality assessment, some authors defend the need of balancing both in quality assessment systems. This article goes a step further and contends that not only they should be balanced but also that other…

Since 1970, quality assurance, or outcomes assessment, has provided guidance for improving pedagogy, curricula and student support programmes in the US. But evidence that student learning has improved remains elusive. Large-scale long-term studies are needed to demonstrate the effects of outcomes assessment on learning.

This paper reflects on what we have learned about how quality has been received in higher education. The complexity of quality policy in terms of implementation is noted, as is the importance of front-line academics as policy users. The "formal" and "situated" meanings of quality are considered and the importance of context is emphasised. It is…

The paper is a reflection on the pasts and futures of quality assurance in higher education. It poses questions about the correlation between the geographical and political spread of quality assurance on the one hand and the resulting educational benefits on the other; about the divergences between critics and practitioners on the likely impacts…

This paper discusses three central issues relating to quality and standards: clarity, comparability and responsibility. The issue of clarity is that we have reached a point of disjunction between the questions being asked by the public and the answers being provided by quality assurance professionals. The issue of comparability comes in two forms:…

This article undertakes a review of Australian and international literature and higher education policy in response to the changing nature of university academic boards (also known as academic senates or faculty senates). It shows that governance has become an issue for both the state and for universities and that within this context risk…

Self-evaluation is supposed to be a valid, reliable and easy-to-use instrument to commit professionals to external quality assurance. The writing of a self-evaluation report is the first step in most higher education accreditation systems all over the world. Research on accreditation in the Netherlands and Flanders shows that professionals…

This paper argues for an alternative approach to quality assurance in New Zealand universities that locates evaluation not with external auditors but with members of the teaching team. In the process, aspects of network theories are introduced as the basis for an approach to quality assurance. From this, the concept of networks is extended to…

Collecting feedback from students on their experiences of higher education has become one of the central pillars of the quality process. Many surveys are being carried out but it is not always clear how fit for purpose they are. This paper compares the fitness for purpose of a nation-wide survey and a tailor-made institutional survey. The National…

The rapid growth in the number of post-secondary institutions in Saudi Arabia over the last few years necessitated the creation of a government agency for accreditation and quality assurance. The National Commission for Academic Accreditation and Assessment was established in 2004 for this purpose. Between 2005 and 2008, it developed a new…

The role and function of external quality assurance is of great importance for the development of an internal quality culture in higher education. Research has shown that external quality assurance can stimulate but also create obstacles for institutional improvement. To strike a balance between improvement and accountability is, therefore, a key…

The "Guidelines of Good Practice" are specifically addressed to quality and assurance agencies. The purposes of the "Guidelines" is the following: (1) To promote professional development among external quality assurance agencies (EQAAs) and their staff; (2) To be used as part of the criteria in the self and external evaluation of EQAAs; (3) To use…

This paper reviews several cases of external evaluations of external quality assurance (EQA) agencies. The characteristics, methodology and findings of six such evaluations from three continents are discussed and similarities and differences are analysed. The lessons drawn from these six cases show that external evaluation of agencies is a…

Higher education in South Africa has been grappling with the issue of quality assurance since the early 1990s. This paper investigates the relationships or tensions between quality, culture and change as a result of the introduction of quality assurance systems in higher education institutions in South Africa. The imperatives for the introduction…