Descriptor
Author
| Baker, Pamela C. | 1 |
| Blunt, Merv | 1 |
| Bowser, Gayl | 1 |
| Carl, Diana | 1 |
| Davis, Sharon | 1 |
| Deterding, Cheryl | 1 |
| Foss, Teresa | 1 |
| Hamman, Terry | 1 |
| Hartsell, Kim | 1 |
| Korsten, Jane | 1 |
| Marfilius, Scott | 1 |
| More ▼ | |
Publication Type
| Reports - Descriptive | 4 |
| Journal Articles | 3 |
| Reports - Research | 2 |
| Collected Works - Proceedings | 1 |
| Guides - Non-Classroom | 1 |
| Speeches/Meeting Papers | 1 |
Education Level
| Higher Education | 1 |
Audience
| Administrators | 1 |
| Practitioners | 1 |
Location
Laws, Policies, & Programs
| Individuals with Disabilities… | 1 |
Assessments and Surveys
What Works Clearinghouse Rating
Quality Services Management: A Consumer-Oriented Model for Systems Audit and Strategic Intervention.
Baker, Pamela C. – 1990
The paper describes Quality Service Management (QSM) as applied to the provision of services to disabled and other special needs persons. QSM is defined as a systems approach to consumer relations based on the belief that quality care may be achieved only within the context of overall services management. Differences among "quality…
Descriptors: Accountability, Delivery Systems, Disabilities, Evaluation Methods
Direct linkTinklin, Teresa; Riddell, Sheila; Wilson, Alastair – Studies in Higher Education, 2004
Higher education in the UK has been through a period of major change since the mid-1980s. A massive expansion in the number of students has been coupled with a reduction in the unit of resource, increased inter-institutional competition and greater accountability. Within this demanding context, pressure has also been applied to institutions to…
Descriptors: Foreign Countries, Accessibility (for Disabled), Access to Education, Educational Policy
Download full textTschantz, Jennifer – 2002
This document presents the proceedings of the sixth National Monitoring Conference concerned with implementation of the Individuals with Disabilities Education Act. Introductory material describes the purpose and background of the document and the federal monitoring of states, including the Continuous Improvement Monitoring Process (CIMP) and…
Descriptors: Accountability, Compliance (Legal), Disabilities, Educational Legislation
Mason, Christine Y. – 1990
This guide aims to help rehabilitation facilities develop effective self-evaluation systems to improve quality assurance for supported employment. The guide proposes that quality be measured by emphasizing direct outcomes that meet consumers' specified needs and concerns in terms of decision making, determination of quality, and access to choice.…
Descriptors: Accountability, Disabilities, Employment Programs, Evaluation Criteria
Peer reviewedZabala, Joy; Blunt, Merv; Carl, Diana; Davis, Sharon; Deterding, Cheryl; Foss, Teresa; Hamman, Terry; Bowser, Gayl; Hartsell, Kim; Korsten, Jane; Marfilius, Scott; McCloskey-Dale, Susan; Nettleton, Sandra; Reed, Penny – Journal of Special Education Technology, 2000
This article describes the activities of a national group of assistive technology professionals known as the Quality Indicators for Assistive Technology Services (QIAT) Consortium. The work of the Consortium is discussed and the current set of indicators is included. Processes used in the development of the indicators are described. (Contains…
Descriptors: Accountability, Assistive Devices (for Disabled), Delivery Systems, Disabilities
Peer reviewedSavin, Howard A. – Education and Treatment of Children, 2000
This article summarizes how an organization designed and implemented a quality improvement infrastructure and an effective outcomes-based management system. Stages included: assessing the organization's current status and planning for buy-in, initiating data collection, ensuring data integrity, utilizing data in clinical assessment and…
Descriptors: Accountability, Administrative Change, Case Studies, Children
