Globalization in the 21st century has brought innumerable challenges and opportunities to universities and countries. Universities are primarily concerned with how to ensure the quality of their education and how to boost their local and global competitiveness. The pressure from both international competition and public accountability on…

Accreditation is a process of external quality review created and used by higher education to scrutinize colleges, universities, and programs for quality assurance and quality improvement. Accreditation in the United States is more than a hundred years old, emerging from concerns to protect public health and safety and to serve the public…

During the last two decades, many higher education systems in the world have attempted to evaluate and improve the quality of education, research and services at the university and higher education level. Countries which have been successful in these attempts have initiated continuous evaluation and applied internal evaluation as a basis for…

The annual meeting of the ENQA (European Association for Quality Assurance in Higher Education) IQA (internal quality assurance) Group gathered some 60 participants in the premises of the Accreditation Organisation of the Netherlands and Flanders (NVAO) in The Hague in June 2009. This seminar was a successful follow-up to the first ENQA IQA…

A diverse society has created a diverse education system, which in turn requires diverse and complex mechanisms of quality control. The diversity and complexity of the industrial, service, and knowledge-based economy, with its vast variety of occupations and dynamic labor markets, heavily influences the curricular structures and academic profiles…

Institutional research (IR) in Latin America is experiencing dramatic growth due, in no small measure, to the need for quality assurance in educational institutions developing trained workforces for emerging economies. Quality can be assured only where it can be measured, and that is at the core of institutional research in countries to the south…

Considering accountability, affordability, and access through the experiences in Chile, East Asia, Australia, Croatia, and the United States offers a clear reminder that trends and issues in higher education are often more similar across national contexts than they are distinct. Across higher education, institutions and systems are responding to…

Increasing attention on quality assurance, a decentralisation of responsibilities and need for quantitative data in accountability and decision support led to the development of a student satisfaction monitoring instrument at Utrecht University (UU). Initially marketing worked as a catalyst activity to prove the added value. At a later stage the…

This chapter highlights some of the issues that need to be addressed when operating international campuses and provides a list of questions to help guide relevant institutional research. (Lists 8 online resources.)

This article provides a critical discussion of the neoliberal reforms of higher education focusing on new managerialism and New Public Management. It also distinguishes between democratic and market accountability regimes, examining how the former arise from classical liberalism and the latter from neoliberalism. The article then examines…

This self-study was conducted at Front Range Community College (Colorado) and completed under the provisions of the Colorado 1996 Higher Education Quality Assurance Act. The report is divided into six sections, one for each required accountability indicator: (1) Business Partnerships and Satisfaction; (2) Faculty and Staff Development; (3)…

Evaluating schools has become a contentious issue in many countries. There seems to be a broad and growing consensus that some form of evaluation can on the one hand play a significant role in school improvement efforts, and on the other is also required to provide a reasonable level of public accountability appropriate in democratic societies.…

Accountability and reporting mechanisms go hand in hand with government programs that promote workforce development. This chapter describes current practice in the United States and suggests how institutional researchers can help improve the process of documenting outcomes. (Contains 1 table.)

The British experience of nationwide research quality assessments and new measures to improve accountability are described. Consequences for the higher education system and for individual institutions are examined. Three national assessments of the quality of research in the United Kingdom (U.K.) in 1986, 1989, and 1992 have provided a standard…

A study explored quality assessment and accountability in Dutch university education. The national system of quality assurance and various models used successfully to implement it are described, and the range of apparent effects and influences of quality assurance on Dutch higher education are examined. Comparison is made with American higher…