Describes Total Quality Management (TQM) techniques implemented at Waukesha County Technical College (Wisconsin). The CAUSES program focuses on customers, accountability, understanding, self-improvement, education, and searching. Describes application of TQM to the fixed-asset team project. Four figures are included. (LMI)

Although the Total Quality Management (TQM) system offers an admirable goal and offers promise of organizational improvement, the process it recommends is not a panacea and may only forestall the conflict inevitably arising from decision making, individual accountability, and organizational change. The approach is being abandoned by some. (MSE)

Each of the Total Quality Management principles used in industry can be appropriately and usefully applied in a college or university, with some change in vocabulary and emphases. Institutions will find the method helpful in competition for students, controlling costs, and answering demands for accountability. (MSE)

Traces the development of the principles and practices of Total Quality Management (TQM) at El Camino College, in California. Discusses institutional resistance to change and the need for careful implementation analysis and constituent group involvement. Includes a nine-item bibliography of theoretical and descriptive works. (MAB)

Discussion of quality assurance in colleges and universities looks at theories and definitions of quality; four approaches to quality (traditional peer review, the assessment-and-outcomes movement, the Total Quality Management movement, and accountability and performance indicator reporting); the moral and ethical dimensions of quality; and ideals…

Defines Total Quality Management (TQM) and describes prerequisites for successful implementation, underlying assumptions, and the cultural barriers hindering implementation. Indicates that TQM's long-term benefits outweigh costs at most colleges. Urges practitioners to rate their schools with respect to the prerequisites and assumptions to…