This article presents guidelines to aid administrators of institutions of higher education in applying the 14 principles of Total Quality Management. The principles stress understanding process improvements, handling variation, fostering prediction, and using psychology to capitalize on human resources. (DB)

This document reviews how performance indicators are currently being used in several Commonwealth countries the United Kingdom, Australia, and Canada, and identifies some of the issues associated with performance indicator development and application. It also examines whether there are any agreed upon "key", or common, indicators that…

In early 1983, a survey was conducted among the presidents and board chairpersons of the 14 public community colleges in Pennsylvania, asking respondents to rate the level of importance of 20 presidential roles based on their institution's needs during the 1982-83 academic year. During a joint annual meeting of Pennsylvania community college…