This study aimed to deepen the understanding of ombuds (i.e., ombudsman, ombudsperson) who practice in higher education settings by exploring what ombuds consider the critical competencies to fulfill a variety of professional functions, how ombuds acquired those competencies, and how ombuds are assessed and self-assess. The purpose of this…

India is the second largest higher education network in the world, where the business environment is highly complex and competitive. So, what we need is an element of distinctiveness in our institutions of higher learning. A modification is required in the way these institutions are being run and supervised. A workable solution for managing and…

As middle managers in higher education, department chairs play a critical role in the university structure while operating in an ambiguous location between faculty and senior administration. This paper will take a closer look at the role of department chair, how chairs are selected and prepared for the position, what the job entails, qualities of…

This qualitative study explores the transformational leadership strategies used by university leaders to transform their respective institutions of higher education in the post-pandemic era. The study builds on Bass's (1985a) transformational leadership model, and the guiding research question is, "What transformational leadership strategies…

The purpose of this qualitative case study was to explore institutional crisis leadership during a global pandemic in the athletic departments of five mid-major universities located in the Midwest United States, including Blue University, Red University, Green University, Orange University, and Purple University. This study examined the leadership…

Purpose: The purpose of this paper is to measure the impact of organizational culture on managerial effectiveness of academic leaders to enhance employee engagement and retention in higher educational institutions. This study utilizes "Social Exchange Theory (SET)" as a theoretical lens to clarify the phenomena.…

Purpose: This research aims to investigate the leadership strategies employed by two higher education institutions in Malaysia as they navigated the shift to online delivery of their computer science programs in response to the demands of Education 4.0. Design/methodology/approach: A phenomenological, comparative case study approach was used to…

This capstone is founded on the need for coaching education programs and support for athletic coaches at the NCAA Division I level. Currently, fewer than 15% of athletics directors possess the experience and perspective as a former coach (Wong 2015). The majority of administrators enters the profession with a background in business or other…

Since the voices of program administrators in adult English to Speakers of Other Languages (ESOL) programs in post-secondary and higher education settings were underrepresented in the research literature, this exploratory study of instructors of adult emergent bi/multilingual learners (EBLs) who became program administrators was an initial attempt…

The aim of this study is to investigate the managerial effectiveness of administrators according to the opinions of the academicians who work in sports sciences faculties in Turkey. In order to collect the opinions of the academicians, the "Managerial Effectiveness Evaluation (MEE) Scale" was adopted. The MEE scale consists of 5…

The purpose of this quantitative study was to explore crisis management teams' (CMTs) perceptions of higher education leaders' competencies in managing crisis situations. It addressed the following research question: What are relationships among CMT members' perceptions of leadership orientations and perceived competencies of their crisis…

This article examines the context of higher education (HE), policies and challenges in the West African context. A multi-level framework and analysis of reengineering, leading change in complexity, activity-based view of the University Business Model and Pedagogical Content Knowledge enable the development of deep connections between the macro-…

This study examines the institutional visibility of the university governing body amongst staff, as an unexplored factor influencing the effectiveness of the body in performing stewardship and strategic responsibilities on behalf of the university. A constructionist view of governance is taken in order to examine the enactment of governing body…

This article explores the use of emotional intelligence (EQ) as a leadership characteristic to drive enrollment performance at colleges and universities in the United States. The next decade of higher education will present continuous, dramatic, and transformational change in higher education. New paradigms and educational delivery systems will…

This paper examines the qualities and skills needed by leaders and managers in Higher Education; the extent to which leaders and managers in 15 Moldovan Institutions perceive themselves to hold those qualities and skills; and the main drivers for holding higher levels of them. Review of the literature suggests that the qualities and skills…