Based on the Association for Volunteer Administration (AVA) Certification Competencies, this book describes the knowledge, skills, and abilities required of professional managers to involve volunteers effectively in the work of organizations. Chapter 1 examines the leadership and management roles of volunteer administrators. Chapters 2 and 3 focus…

This report synthesizes findings on the facilitators of school-focused inservice teacher training, describing their tasks and responsibilities, and determining the skills required and the training necessary to prepare them to perform such tasks. The concept of school-focused inservice was examined in terms of its organizational/managerial…

This publication is designed to help adult education administrators think reflectively about their programs, identify areas of strengths and areas of improvement for themselves and for their programs, and plan and implement strategies that enhance the overall quality of their programs. The guide identifies a set of 17 recognized skills and…