Management development programs are focusing on flaws in senior managers that can seriously affect their job performance. Training is intended to overcome such problems as aloofness, arrogance, betrayal of trust, abrasiveness, and narrowmindedness. (SK)

The authors describe a six-step need-based training system for managers. It includes (1) identifying job duties, (2) describing jobs using competency statements, (3) identifying relative skill importance, (4) identifying employee strengths and weaknesses, (5) evaluating employee proficiency, and (6) preparing individual career plans. (CH)