Drawing on interviews with 88 middle school counselors tasked with implementing New York City's high school choice policy, we show that counselors largely question the policy's legitimacy and the equity of the high school assignments it produces. By highlighting issues of transparency and procedural fairness that threaten counselors' acceptance of…

This qualitative study explored nine admissions counselors' experiences with undocumented students at a public, four-year university in the state of Maryland. Findings suggest that admissions staff may confuse which policies apply for DACA vs DREAMers, a strategic recruitment plan does not exist to actively recruit undocumented students, and…

We conduct a field experiment to analyze barriers disabled students face when entering higher education institutions. Fictitious high-school graduates request information regarding the admission process and special accommodations to ease studying. Potential applicants randomly reveal one of four impairment types. Response rates are similar for all…

Digital engagement is the most important strategy for engaging Generation Z, but what are the right solutions and strategies to maximize engagement with this crucial target market? Which approaches align with the expectations of the students colleges are trying to reach? And more importantly, how can a college make its institution's unique brand…

U.S. colleges and universities are sites where cultural norms such as genderism and transphobia are reified through institutional policies and practices. Any place on the college campus that segregates students by sex and gender can serve to limit access and success of trans* students. In order to gain insight into how key institutional agents…

As state appropriations for higher education decrease, public universities rely increasingly on student tuition to meet their operating expenses. Many public universities depend on tuition paid by out-of-state students. Institutions maximize revenue-enhancing opportunities resulting from a supportive public policy and cultural environment.…

Far too often, today's college students find themselves wandering through their academic experiences, choosing from a dizzying array of majors, courses, and out-of-classroom learning experiences. And while this smorgasbord of options is often portrayed as beneficial to the student experience, more than a decade of research suggests that too many…

In this study, 249 users of the "TOEFL ITP"® assessment series (e.g., admissions officers, English-language teachers, academic staff) in Japan, Mexico, and Indonesia were surveyed about their uses and opinions of TOEFL ITP scores, followed by in-depth interviews with 21 of these users. Overall, the most common use of the test was as an…

The growing numbers of mobile students over the years made the provision of student services a key topic of interest for higher education institutions. In order to offer a better experience for international students, it is important to be aware of and assess their needs in relation to different sets of support services. The data used in this…

Day and night the locals chatter. They counsel and console, bicker and rant. Their questions are endless. Though often hopeful, they never stop pounding the drums of worry. This is College Confidential, a vast virtual realm where visitors can find the best and worst of human nature. Here, in moderated discussion forums, people help strangers. They…

The purpose of this qualitative exploratory case study was to examine the high school counselors' perception of their ability to influence low socioeconomic students' postsecondary enrollment decisions in seven Title I high schools in southern California. Perna and Thomas' Student Success model and the Delivery System of the American School…

Many psychology departments do not have industrial-organizational (IO) or human factors (HF) faculty members. As such, potential IO and HF graduate students may miss career opportunities because faculty advisors are unfamiliar with the disciplines and their graduate programs. To assist advisors, this article highlights the content of IO and HF…

The admissions counselor position is a common entry-level professional position in higher education. However, little is known about the competencies needed to be successful in this position. Through interviews with entry-level admissions counselors, this study sought to better understand these competencies and their alignment with the recently…

Education leaders have long worried that many high school students don't get adequate help in choosing a college. Nationwide, there is an average of one full-time guidance counselor per 315 public high school students, according to a 2003 report by the National Center for Education Statistics. And counselors don't necessarily spend much time…

This dissertation focuses on the growing role of private, for-profit Independent Educational Consultants (IECs) in the college application process. Over the past two decades, an "admission industrial complex" of commercial enterprises designed to help students strategize about admissions and give them information about colleges has…