Integrating theories addressing attention and activation with creativity literature, we found an inverted U-shaped relationship between creative process engagement and overall job performance among professionals in complex jobs in an information technology firm. Work experience moderated the curvilinear relationship, with low-experience employees…

Offers five performance measurement lessons: (1) focus on the business; (2) build a bridge between line and training; (3) track progress, not proof; (4) know that you are already doing it; and (5) track cause and effect. (JOW)

The authors address management's need to train supervisors to use employee performance appraisals. Topics covered include (1) application and usefulness of the appraisal system, (2) various approaches to employee evaluation, and (3) training of supervisory personnel. (Author/CH)

In a study of performance appraisal, extension agents (n=588) perceived the process to have several limitations or deficiencies. They suggested the following: supervisors conducting evaluations should be trained and retrained; agents should be evaluated on the range of duties they perform; and the process should promote personal and professional…

This student guide is intended to assist persons employed as supervisors in learning how to apply the principles of method study in the workplace. Discussed in the first three sections are the following topics: understanding the principles of method study (method study procedures and ways of helping the work team feel comfortable with the method…

A needs assessment project designed to identify the performance improvement training needs of Louisiana state government employees (n=2,000) focused on strategic goals and employee perceptions. The difficulties of large-scale needs assessment were highlighted and implications for research were identified. (Contains 31 references.) (JOW)

This book is intended for the practitioner of evaluation or for the student about to do his or her first formal evaluation. Chapter 1 sets the role of evaluating within the context of an organization and discusses a critical role of evaluation: changing people, programs, and organizations. Chapter 2 discusses personnel appraisals from an…

This article presents the role of the Job Observation and Behavior Scale (JOBS) in promoting objective employee performance evaluations and summarizes the technical properties of the instrument. JOBS is designed to be sensitive to both the work performance and support needs of people who participate in supported employment. (Contains references.)…

This document contains four papers from a symposium on evaluation in human resource development (HRD). The first paper, "HRD Evaluation as the Catalyst for Organizational Learning" (Hallie Preskill), argues that HRD practitioners must stop considering evaluation a periodic event focused on a narrow set of variables and begin viewing it…

This document contains four papers from a symposium on the performance evaluation process and human resource development (HRD). "Assessing the Effectiveness of OJT (On the Job Training): A Case Study Approach" (Julie Furst-Bowe, Debra Gates) is a case study of the effectiveness of OJT in one of a high-tech manufacturing company's product…

This handbook introduces a new training model that reflects the complexity of organizational life, changes in the human resources (HR) function, and the need to involve line management. Part I outlines the new context in which training must be delivered. It discusses the changing organizational requirements for training and the changing position…

Training interventions can be evaluated by calculating return on investment (ROI) and cost-benefit analysis. The four-level model proposed by Kirkpatrick is the dominant evaluation model used. Calculating ROI has been a critical issue for trainers and executives, but only a few organizations have implemented the process that is considered as…

This book details the work required at the outset of all efforts designed to improve an organization's performance at the organization, process, and/or individual levels. The book is divided into four parts that are devoted to the following aspects of conducting the systematic diagnostic analysis required to improve performance: (1) analysis as…

Designed for current and prospective instructional design (ID) professionals, this book focuses on developing and improving competencies associated with ID work. It is intended to take up where "Instructional Design Competencies: The Standards" (1986) leaves off. Chapter 1 defines ID, describes it as an emerging profession, and summarizes key…

This document contains four symposium papers on assessing employee performance. In "Influence of Liking and Similarity on Multi-rater Proficiency Ratings of Managerial Competencies" (Reid A. Bates), the pattern of correlations identified between raters, independent variables, and different competencies suggests that raters may react…