Describes the pay-for-performance/pay-for-knowledge system implemented by Federal Express and the training for employees who deal with the public. The two major components of the program are job-knowledge testing and interactive videodisc instruction. (JOW)

The basic information needed by trainers who wish to use video to achieve training outcomes is presented. Topics covered include (1) uses of video; (2) video equipment; (3) prerecorded video; (4) feedback via video; (5) management approval; (6) program development and production; (7) external contractors; and (8) interactive video. (CH)

Consists of four views regarding assessment of the need for new types of educational technology within human resource development programs. Makes recommendations on questions to ask when considering implementation of computer-assisted instruction, interactive video, or telecommunications. (CH)

Discusses interactive instruction methods using computer-based instruction (CBI), computer-based training (CBT), and interactive video (CD-I, DVI, and IVD.) Ten ways that interactive training saves time and cost for employees and employer are listed. (Contains 12 references.) (SLW)