The purpose of this study is to determine the extent to which workers patronize distance learning approach to further their education. Other purposes include: determine problems facing workers in the process of improving their knowledge and skills through distance learning approach; establish the level of attainment of manpower development…

The purpose of human resource development (HRD) should be to improve individual performance so that it contributes directly to organizational performance goals. Performance-focused HRD has no room for blind application of interventions or poorly conceived programs. (SK)

While human resource development (HRD), an extension of education, is regarded as a helping profession, industry mandates that HRD contribute to the maximization of organizational outcomes. HRD personnel can easily become demotivated because of dual loyalties. In order not only to avoid stress and demotivation but also to maximize outcomes…

This document contains four papers from a symposium on integrating learning and performance in human resource development (HRD). "Action Imperatives that Impact Knowledge Performance and Financial Performance in the Learning Organization: An Exploratory Model" (Gary L. Selden, Karen E. Watkins, Thomas Valentine, Victoria J. Marsick)…

This document consists of three papers presented at a symposium on transfer of training moderated by Gene Roth at the 1996 conference of the Academy of Human Resource Development (AHRD). "Validation of a Transfer Climate Instrument" (Reid A. Bates et al.) reports a study that attempted to validate Rouiller and Goldstein's (1993) eight-factor…

This document contains three papers from a symposium on leadership and executive development. "Leading and Managing in a Service Organization: An Examination of Line vs. Staff Effectiveness" (Allan H. Church, Janine Waclawski) presents an analysis of differences in managerial strengths and weaknesses between 45 line managers and 52 human resources…

Training and development professionals play a unique role in helping people improve their performance by using all aspects of the work environment to make those improvements occur. These professions are currently debating the existence of an integrated theoretical framework and how it might support practice in their field. Human performance…

This monograph proposes and describes a systems-based field of study for the training and development (T&D) profession: human performance technology. The first section describes what is meant by a field of study and professional practice and then provides a rationale for the proposal. Section 2 explores training and development in the context…

The Advisory Committee on Federal Workforce Quality Assessment was chartered to examine various work force quality assessment efforts in the federal government and provide advice on their adequacy and suggestions on their improvement or expansion. Objective data in recent research suggested that a universal decline in work force quality might not…

This document contains five papers from a symposium on the purpose and place of human resource development (HRD). "An Introduction to a Debate on the Foundations of the Field: The Purpose and Place of HRD" (Robert W. Rowden) introduces issues related to workplace learning, which both adult education and HRD claim as an area of practice. "The…

This document contains four papers from a symposium on performance improvement processes. In "Never the Twain Shall Meet?: A Glimpse into High Performance Work Practices and Downsizing" (Laurie J. Bassi, Mark E. Van Buren) evidence from a national cross-industry of more than 200 establishments is used to demonstrate that high-performance…

This book provides human resource development (HRD) professionals with a practical approach for improving the way they practice their profession and presents a four-part framework for improving HRD practice. Each of the book's four parts is dedicated to one part of the framework: examining HRD strategy; improving perceptions of HRD; improving…

This document consists of three papers presented at a symposium on expertise in organizations moderated by Ross Azevedo at the 1996 conference of the Academy of Human Resource Development (AHRD). "How Individual Expertise May Be Socially Constructed: A Literature Review" (Abney V. Gleespen) looks at the research to determine the…

This document contains four papers from a symposium on evaluation in human resource development (HRD). The first paper, "HRD Evaluation as the Catalyst for Organizational Learning" (Hallie Preskill), argues that HRD practitioners must stop considering evaluation a periodic event focused on a narrow set of variables and begin viewing it…

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…