Two approaches to conflict resolution in the workplace are described. A systems approach questions the organization's systems rather than the behavior or motives of co-workers. Problem-solving retreats encourage team building and group cohesion and focus on long-term issues. (SK)

This book is aimed at managers, chief executives, personnel directors, and all those who want to know what action learning can do for their organizations. Part 1 (Chapters 1-3) provides a general introduction to action learning. It describes the underlying theory and principles of action learning and the benefits that organizations can expect to…

This book presents a logical problem-solving process and contains many tools and techniques to help groups identify, analyze, and solve problems successfully. It is meant to be used by anyone engaged in this activity whether they be facilitators, leaders, or members of problem-solving groups, or managers who have an interest in the problem-solving…

This document contains 21 papers: "Benchmarking Training--The Road to Continuous Improvement" (Bolin); "Systematic Mentoring: A Crucial Addition to Leadership Development" [abstract only] (Brennan, Pevoto); "Monkey Wrenches in the Team Clockwork" (Daman); "Multiculturalism: Curriculum and Practice" (Dean et al.); "Personal Computer Training…

This book, which is intended for individuals responsible for guiding groups toward realizing their creative and problem-solving potential, provides basic principles, examples, and practical methods for group facilitation. The first two chapters examine how facilitation helps groups achieve their goals, with special focus on the facilitator's role…

Processes that integrate the logical and participative dimensions of group decision making and problem solving are increasingly important to those responsible for the organizational development of educational systems. This paper describes a model (The Optimal Combination of Processes for Creative Problem Solving) that was designed to deal with a…

A study analyzed and compared four selected models in the cyclical tradition of group development as a basis for identifying possible issues and implications for future theory building. The theorists whose models were examined were Leland Bradford, Jack Gibb, William Schutz, and Theodore Mills. Both historical and conceptual perspectives of the…

Designed to help adult learners realize the importance and necessity of implementing continuous quality improvement (CQI) in a rapidly changing, competitive, and modern world of work, this document presents a comprehensive explanation of CQI. The following topics are discussed in the book's introduction and seven chapters: importance of quality in…

This guide is intended to help organizational researchers involved in diagnosing organizations and helping them change. Part 1 focuses on defensive routines that limit learning at the organizational, intergroup, group, and individual levels. Part 2 focuses on the case study of a consulting firm at which a climate fostering learning and change was…

This project report from Frostburg State College, the Regional Education Service Agency (RESA) of Appalachian Maryland, and other area colleges and boards of education is presented in three sections. In the introductory section, three project stages are defined: (1) analysis of existing needs surveys and institutional responsibilities for…

This compilation of the knowledge and experience of 49 training and development professionals is a guide to the most important aspects of training and development (T&D), ranging from the environment in which it operates to detailed suggestions as to how it can be done. Contributors' notes appear first. Part 1 on the world of T&D contains seven…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…

This manual, which is based on extensive research on cognitive psychology and organizational theory, contains resources for nine workshop sessions designed to help people become creative problem solvers in their workplace and their lives. The materials are based on Bransford and Stein's IDEAL model, according to which successful problem solving…

Appreciative inquiry (AI) is based on the heliotropic principle, which has been variously described as art and science, holistic theory and practice, and practical philosophy and change process. AI engages people and organizations in discovering what gives life to human systems when they are most effective and constructive and using that knowledge…