Defines assertive, nonassertive, and aggressive behavior. Discusses assertiveness training as a technique for self-growth, staff development, and teacher effectiveness. (SK)

Quality circles can be defined as small groups of employees who meet regularly to solve problems and to find ways of improving aspects of their work. Quality circles are based on western ideas, but developed in Japan. Well-established guidelines for quality circles include support from management, clear reasons for the program, support of unions,…

This article provides an overview of the basic features of the protective behaviors (PBs) approach and suggests that the PBs approach is relative to people with mental retardation, particularly in relation to issues of vulnerability and empowerment. It provides examples of the application of PBs approach in clinical settings. (Contains 7…

This brief suggests that during the past 2 decades, the skills needed to succeed in the workplace have changed significantly. Technical skills remain important, but, increasingly, employers recognize another category of skills crucial to a worker's ability to work "smarter, not harder." These "soft,""core,""nontechnical,""essential,""generic," and…

The primary needs of offenders seem to be the abilities to make appropriate decisions about their behavior and to make the decisions in appropriate social and ethical contexts. Meeting these needs should logically be the first priority of offender programs. The high priority of improving decision making need not mean that other offender needs must…

This curriculum guide provides materials for a six-session, site-specific training course in customer service and team problem solving for the Claretian Medical Center. The course outline is followed the six lesson plans. Components of each lesson plan include a list of objectives, an outline of activities and discussion topics for the lesson,…

Staff development workshops for teachers, tutors, and supervisors were conducted at the Lutheran Settlement House Women's Program. Staff and teachers were surveyed to ascertain staff development needs. Workshops were unique in that they were presented by peer teachers and supervisory staff of the program and invited all participants to share ideas…

The content and design of a workplace communication workshop jointly sponsored by a university teachers' center and a local union are described. The workshop objective is to provide workers for whom English is a second language with upgraded writing skills needed to fill out report forms, improved document reading skills for reading charts and…

This module is part of a set of management and supervisor training (MAST) materials developed by the Department of Energy for the Waste Isolation Division. Its stated purpose is to enable trainees to solve problems and make decisions in an efficient and effective manner. The first section of the module is an introduction that includes a terminal…

The guide outlines program design and curricula for a series of workplace education courses for limited-English-proficient adult immigrants. The courses are designed to raise basic skills in reading, writing, mathematics, problem-solving, and communication. Sections describe the program's target audience, objectives, goals, design, staff, theory…