Employee performance and patient satisfaction are strong indicators of the current state of a healthcare organization. Workplace training programs are used to teach employees the knowledge and skills necessary to effectively perform on the job. Instructor-led, online, blended and independent learning events are produced to address learning needs…

The purpose of this study is to determine the extent to which workers patronize distance learning approach to further their education. Other purposes include: determine problems facing workers in the process of improving their knowledge and skills through distance learning approach; establish the level of attainment of manpower development…

This study examined Kirkpatrick's training evaluation model (Kirkpatrick & Kirkpatrick, 2006) by assessing a sales training program conducted at an organization in the hospitality industry. The study assessed the employees' training outcomes of knowledge and skills, job performance, and the impact of the training upon the organization. By…

Discusses the need for trainers to evaluate the training requests they receive to determine whether they are appropriate for the situation. Suggests how trainers can prepare themselves for roles as performance consultants. (JOW)

Displays responses from 540 organizations plus other recent surveys that show how much training is provided at what cost, types of courses provided, training staff, outsourcing, technological delivery methods, and human performance practices. Also looks at whether measures show that training is linked to performance. (JOW)

A study of 135 published articles describing continuing medical education programs and program evaluation was undertaken to review the state of the literature between 1984 and 1988. Results suggest that research in the field of continuing medical education is expanding and that programs have an impact on physician performance. (JOW)

A Performance Analysis for Training (PAT) Model was developed and validated for use in analyzing an organization's performance needs that can be solved with training. The PAT Model incorporated the perspectives of both theorists and practitioners on training needs assessment. Three training needs assessment experts evaluated its content and face…

This document reports a study that examined implementation processes for new workplace practices--nonterritorial offices--in five international organizations in four countries. The organizations are IBM and Ernst & Young in the United Kingdom; Digital Equipment's Natural Office in Sweden; SOL Cleaning Company headquarters in Finland; and…

A study compared job-performance-aided (JPA) training developed for a nontechnical area (census enumerator/interviewer) with training developed using the instructional systems design (ISD) model. (JPA training, an elaboration of the ISD approach, requires redesign of job reference materials into job-performance aids to simplify training and job…

A project evaluated the effectiveness of two pilot Correctional Custody Units (CCUs), at Pearl Harbor, Hawaii, and Coronado, California, and the Behavioral Skills Training Unit (BEST) at Norfolk, Virginia. These units were intended to retrain errant, but potentially productive, first-term enlistees through a program of discipline, motivational and…

This document contains four papers from a symposium on the performance evaluation process and human resource development (HRD). "Assessing the Effectiveness of OJT (On the Job Training): A Case Study Approach" (Julie Furst-Bowe, Debra Gates) is a case study of the effectiveness of OJT in one of a high-tech manufacturing company's product…

This handbook introduces a new training model that reflects the complexity of organizational life, changes in the human resources (HR) function, and the need to involve line management. Part I outlines the new context in which training must be delivered. It discusses the changing organizational requirements for training and the changing position…

Training interventions can be evaluated by calculating return on investment (ROI) and cost-benefit analysis. The four-level model proposed by Kirkpatrick is the dominant evaluation model used. Calculating ROI has been a critical issue for trainers and executives, but only a few organizations have implemented the process that is considered as…

A computer-based training program called the Maintenance Performance System (MPS) was developed and made operational in an Army divisional maintenance battalion. The primary purposes of the MPS were to monitor the daily technical activities of maintenance personnel by identifying maintenance strengths and deficiencies on both an individual and…

These four papers are from a symposium on evaluation in human resource development (HRD). "Assessing Organizational Readiness for Learning through Evaluative Inquiry" (Hallie Preskill, Rosalie T. Torres) reviews how evaluative inquiry can facilitate organizational learning; argues HRD evaluation should be reconceptualized as a process…