Employee performance and patient satisfaction are strong indicators of the current state of a healthcare organization. Workplace training programs are used to teach employees the knowledge and skills necessary to effectively perform on the job. Instructor-led, online, blended and independent learning events are produced to address learning needs…

Discusses how to calculate the return on investment from electronic learning. Describes web-based calculators that help assess the effect of training on organizational performance. (JOW)

A study of 135 published articles describing continuing medical education programs and program evaluation was undertaken to review the state of the literature between 1984 and 1988. Results suggest that research in the field of continuing medical education is expanding and that programs have an impact on physician performance. (JOW)

To help reduce shortages of pretrained individuals that could occur in the event of a full national mobilization, the Army established a retiree recall program in 1981. The September 1992 exercise at Ft. Riley was one in a continuing series of "Certain Sage" exercises to evaluate the effectiveness of the system. Exercise participants filled duty…

This book is intended for the practitioner of evaluation or for the student about to do his or her first formal evaluation. Chapter 1 sets the role of evaluating within the context of an organization and discusses a critical role of evaluation: changing people, programs, and organizations. Chapter 2 discusses personnel appraisals from an…

A Performance Analysis for Training (PAT) Model was developed and validated for use in analyzing an organization's performance needs that can be solved with training. The PAT Model incorporated the perspectives of both theorists and practitioners on training needs assessment. Three training needs assessment experts evaluated its content and face…

This document contains four papers from a symposium on evaluation in human resource development (HRD). The first paper, "HRD Evaluation as the Catalyst for Organizational Learning" (Hallie Preskill), argues that HRD practitioners must stop considering evaluation a periodic event focused on a narrow set of variables and begin viewing it…

A project evaluated the effectiveness of two pilot Correctional Custody Units (CCUs), at Pearl Harbor, Hawaii, and Coronado, California, and the Behavioral Skills Training Unit (BEST) at Norfolk, Virginia. These units were intended to retrain errant, but potentially productive, first-term enlistees through a program of discipline, motivational and…

This handbook introduces a new training model that reflects the complexity of organizational life, changes in the human resources (HR) function, and the need to involve line management. Part I outlines the new context in which training must be delivered. It discusses the changing organizational requirements for training and the changing position…

Training interventions can be evaluated by calculating return on investment (ROI) and cost-benefit analysis. The four-level model proposed by Kirkpatrick is the dominant evaluation model used. Calculating ROI has been a critical issue for trainers and executives, but only a few organizations have implemented the process that is considered as…

This book, which focuses on actual practitioners' experiences, outlines a systematic approach to improving individual workers' performance as part of an overall strategy for organizational change. Frameworks are provided for conceptualizing and implementing exemplary training practices. In addition, steps in achieving the practices and pitfalls to…

This document contains 7 of the 10 papers presented at the 1995 program of the American Educational Research Association's special interest group, Training in Business and Industry. The following papers are included: "A Multi-Disciplinary Approach to Integrating Evaluation and Training" (Jo D. Gallagher); "Comparing Managers and…

This document contains three papers on coaching and knowledge transfer. "The Role of the Learning Coach in Action Learning" (Judy O'Neil) reviews the literature on action learning and learning coaches, explores the role of learning coaches in action learning, and demonstrates the existence of external and internal influences that shape…

These four papers are from a symposium on evaluation in human resource development (HRD). "Assessing Organizational Readiness for Learning through Evaluative Inquiry" (Hallie Preskill, Rosalie T. Torres) reviews how evaluative inquiry can facilitate organizational learning; argues HRD evaluation should be reconceptualized as a process…

Over a two-year period, research was conducted primarily in two areas of cognitive strategies for on-the-job training (OJT). The first area was the development and testing of a computer-based training system to improve selectivity in text processing in order to improve performance during OJT. The second area was the exploration of text-type…