The national average Microsoft Office Specialist (MOS) Excel certification exam pass rate on the first try is relatively low. The problem addressed in this study was the effectiveness of asynchronous instruction with adult learners using computer-based instruction (CBI) programs and if these interactions affect the successful completion of the…

The importance of feedback as an aid to self-assessment is widely acknowledged. A common form of feedback that is used widely in e-learning is the use of model answers. However, model answers are deficient in many respects. In particular, the notion of a "model" answer implies the existence of a single correct answer applicable across multiple…