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Direct linkAltieri, Francisco Maldonado – College and University, 2019
This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)
Descriptors: College Students, Student Personnel Services, Information Technology, Efficiency
Shadle, Eric – College and University, 2016
Three major generations are represented in today's workforce: Baby Boomers, Gen X, and Millennials. Each of these groups has a wide range of definitions, but here they are defined according to their most common definitions: Baby boomers include those born in the decade following the end of World War II and are between the ages of 50 and 70 years.…
Descriptors: Baby Boomers, Age Groups, Mentors, Generational Differences
