Investigated efficiency of Area Agencies on Aging (AAAs). Calculated efficiency based on resources available and service units produced. Results demonstrated extent of inefficiency in agencies and how efficiency of individual AAAs can be improved relative to peer agencies. Analysis of organizational type, size, and rural-urban differences…

Purpose: Little is known about whether an association exists between agency ownership and length of service among home care patients with different payment sources. This study investigated how for-profit and not-for-profit agencies responded to policy changes in the 1990s with respect to length of service. Design and Methods: We examined length of…

Purpose: As funds have increased for the provision of in-home care, so too have concerns about the quality of services. In response, care management agencies and home-care providers have developed an array of monitoring activities designed to ensure the quality of services. In this article, we show how an area agency on aging both collected and…