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Bonenberger, Lynne M. – Currents, 1991
Three alumni travel directors offer advice on taking control when tour crises arise. The cases cited involved irresponsible tour agents, problem travelers, and on-location disasters. Both precautions and creative solutions are emphasized. (MSE)
Descriptors: Administrator Attitudes, Administrator Role, Alumni Associations, Alumni Education
Bonenberger, Lynne M. – Currents, 1990
Some suggestions for troubleshooting when problems develop with a college merchandising program cover topics such as delivery delays, product quality, promotional material, merchandise that outside manufacturers sell directly through ads in alumni magazines, and "lemons." (MLW)
Descriptors: Alumni, Alumni Associations, College Stores, Higher Education
