Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Institutions of higher education (IHEs) and State higher education agencies play an important role in helping students to access basic needs supports and public benefits for which they may be eligible, like the Supplemental Nutrition Assistance Program (SNAP). This memo describes what IHEs and State higher education agencies can do to help…

The growing number of working mothers, dual career couples, and working single parents raises concerns about the impact of work stress on family lifestyles and their ability to balance work and family obligations. The aim of this study is to examine the role of social workers in promoting work-life balance among working mothers at the University…

In two decades, Australian university students have accumulated over $25 billion in debt, a figure that is expected to increase dramatically over the next few years. The literature has rarely considered students' attitudes about ancillary services and amenities, despite their importance to the character of university life and substantial…

A greater number of campuses have broadened concepts related to student development connecting traditional student affairs and campus auxiliary services. This connection is increasingly evident in the evolution of sustainability concerns and activities. This chapter explores the role of campus auxiliaries in the promotion of campus environmental…

This article presents the research on support needs of the most vulnerable students in nonuniversity higher education. The research results have revealed that older, part-time students who have family and/or work responsibilities focus on academic information and counselling, foreign language training, distance study centre, legal counselling and…

The Community Outreach Centre (COC) is part of the Community Development portfolio in the Division of Student Affairs at Queen's University in Kingston, Ontario, Canada. It opened in fall 2007 as a resource and support centre for students who live off campus. The overarching goal of the centre is to cultivate community among off-campus students…

With the advent of the new post-9/11 GI Bill, many colleges and universities have seen significant growth in the numbers of veterans and other military students on their campuses. Along with this increased population has come a growing recognition that while these students share many of the same struggles as other students, their service in the…

The Jewish student population has received little attention on campuses and has indicated their disappointment with college administrators and faculty who do not understand their identity. Jewish undergraduates face many identity issues related to being Jewish, yet they have limited opportunities to learn about the impact of religion on their…

In the United States today, if a student with a serious physical disability wants to go away to college and live on campus, only four colleges provide the necessary services for that student to do so. To meet these students' requirements for living on campus, a college would have to have not only accessibility to its academic programs and its…

Disruption of educational pursuits due to orders for military activation is inconvenient and discouraging to students who are soldiers. Deployment was an issue at institutions of higher education during Operations Desert Shield and Desert Storm in 1990 and 1991 and during the peace-keeping mission in Bosnia in 1996. Four weeks after the attacks of…

The purpose of this chapter is to offer frameworks and considerations for student affairs professionals seeking to serve the transition needs of the current generation of student veterans. The historical intersections of the military and higher education, particularly with respect to the effects of the draft on students and higher education,…

Active-duty personnel, reservists, veterans, and their spouses or dependents represent 30% of the 10,000 students at the University of West Florida (UWF). With base realignment activities, a rise in the number of troops returning from deployments, and an increase in military-affiliated students on campus, the needs of veterans and their families…

Some reserve and National Guard personnel are enrolled in college. Much like those who choose not to attend college, reservists and Guard members who are students are challenged by issues of separation from family and employment. However, members of the reserves and National Guard who are college students must also separate from their educational…