Considers the current trend in libraries toward live, or digital, reference services. Highlights include models for reference, including synchronous versus asynchronous; benefits for users; software packages; user expectations; suitability of the technology; and determining the best service for users and their information needs. (LRW)

Summarizes issues raised at the OCLC Conference on the Future of the Public Library, focusing on anticipated trends in technology and the library role. Areas discussed include the use of appropriate technologies, governance, demands for reference services, user fees, and the need for strong library leadership. (CLB)

Discusses the role of librarians as information intermediaries and suggests that this role be emphasized instead of encouraging enduser searching that relegates librarians to the role of advisor or consultant. Highlights include librarians' roles in public education; reference services; academic librarians; and the appropriate use of technology.…

Describes a project at Stanford University Library that was initiated to enhance user access to government documents collections by developing a prototype natural language computer-based aid. The development of an expert system, Government Documents Reference Aid (GDRA), is explained, and the application of expert systems in libraries is…