Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call…

Sport management curricula at universities across the United States often require one or more classes on legal issues of sport. Most often, the topic of risk management (RM) is not covered as extensively as necessary with venues and events being targets of violence and terrorism. Do graduating sport management students understand RM in a way where…

University examinations categorise students according to their individual achievements determined by teaching staff. This procedure serves the elicitation and certification of student knowledge and thus reproduces academic hierarchies. Drawing on empirical evidence from ethnographic fieldwork in Engineering and History departments, this article…