The aim of this paper is to develop a model that addresses and bridges the gap between quality management and student experience. The model incorporates the most commonly occurring systems, namely: quality control; quality assurance; quality audit; quality assessment; quality enhancement; and quality management. The paper highlights the key…

This paper reports on the use of a framework developed from Bhaskar's critical realism and Archer's social realism to analyse teaching- and learning-related data produced as a result of the first cycle of institutional audits in the South African higher education system. The use of the framework allows us to see what this cycle of audits did…

Our paper examines the rise of a new category of professional support staff whom we refer to as 'audit-market intermediaries' in the context of a rapidly changing regulatory and funding environment in British higher education. We explore the roles they play in articulating environmental changes in research-intensive universities related to the…

In recent years, much has been written about the challenging financial context faced by many European higher education institutions, and the pressures towards funding diversification. However, the evidence available indicates that funding diversification has seldom lived up to the rhetorical expectations of marketization and privatization that…

Research, a major purpose of higher education, has become increasingly important in a context of global economic competitiveness. In this paper, we draw on data from email interviews with academics in Britain to explore responses to current research policy trends. Although the majority of academics expressed opposition to current policy…

This article debates access and success at the University of South Africa (UNISA). UNISA is an open distance learning (ODL) institution that provides higher education opportunities to working adults who would otherwise not have the opportunity to acquire a higher education qualification at full-time contact institutions. The article sketches the…

Higher education policy studies over the last decade have addressed the detrimental effects of neoliberalism, new public managerialism and audit cultures on the nature, organisation, form and meanings of higher education at a macro level. This article addresses the micro-practices through which the author, as doctoral candidate and knowledge…

This article examines the everyday practices of writing in the context of the technologies of audit, as they have been practised on and by the four authors in their capacity as students and researchers. It examines the activity of writing as governmentality, through which students and academics make themselves into appropriate subjects, and also…

This article is an empirically grounded critical exploration of conflict between two associated higher education agendas--audit-driven accountability and academic innovation. Feeding into a discourse of quality, audit and power, it considers how far prevailing economic-bureaucratic models of higher education accountability might actually inhibit…

The article examines the ways in which rationalities of risk currently work to produce the academic as a self-managing worker within the 'post-welfare' university as a risk-conscious organization. It explores how risk minimization as audit (individual, departmental, organizational), engages all individuals within the university in doing particular…