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Matrix Management in Practice in Access Services at the NCSU Libraries
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Harris, Colleen S. – Journal of Access Services, 2010
The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for…
Descriptors: Academic Libraries, Library Services, Delivery Systems, Library Administration