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Direct linkSchmitt, Mary Ann; Duggan, Molly H. – Community College Journal of Research and Practice, 2011
This multiple case study explored classified staff interactions with students as a possible strategy for increasing student success. Individual interviews, observations, and a focus group with support staff were used to investigate their interactions with students, their view of these interactions, and their expectations of students. Findings…
Descriptors: Community Colleges, Focus Groups, Student Experience, School Holding Power
