The purpose of this study was to share the design and development case of Advising Virtual Assistant (AVA), a chatbot created to provide support in academic advising in higher education. By analyzing participants' usage data and chatbot performance, we attempted to understand how students engage with AVA to fulfill their advising needs. AVA…

Effective pre-service teacher educator programs are among the most important components in preparing the nation's next generation of educators. Today's educators collectively work to support the diverse cultural, linguistic, and social needs of students through the unprecedented demands of a transitioning school system. This dissertation examined…

Higher education has long recognized women's numerous challenges in undergraduate engineering programs. Several factors contribute to this lack of belonging, including a lack of diversity among student populations, microaggressions, prejudices, and traditions still rooted in male customs. An overlooked factor that may help foster a sense of…

In this study, researchers conducted an examination of the consequences, both positive and in need of improvement, of a large college of education's student support process (SSP). The SSP was put in place by college of education leaders in order to better support the teacher education students enrolled throughout its teacher education program,…

Background: Community colleges have the potential to be powerful vehicles for social mobility in the United States. As institutions with tuition rates that are a fraction of the cost of four-year public and private colleges, they are a critical resource for students looking for a relatively less expensive and more flexible option to attain a…

This paper describes the effects of two variants of a virtual college-counseling intervention designed to reduce informational and social support barriers to college application and enrollment among socioeconomically disadvantaged students. Students who were randomly assigned to the program felt more supported during the college application…

What works to help community college students progress academically? This brief synthesizes 20 years of rigorous research by MDRC, presenting new evidence about key attributes of community college interventions that are positively related to larger impacts on students' academic progress. Findings: Findings are based on a synthesis of evidence from…

As the COVID-19 pandemic disrupted learning and services across communities, the Upgrade program in San Antonio, Texas, was able to continue serving adult learners through preestablished service delivery methods. A case management approach to advising set the foundation for the program to build upon established relationships with students to help…

This paper presents new estimates of the effects of the City University of New York's (CUNY's) Accelerated Study in Associate Programs (ASAP) model, evaluated using a randomized controlled trial first in New York and later through a replication in Ohio. It presents longer-term effects of CUNY ASAP in New York, showing that the program's effect on…

Student persistence problems have arisen in the past 30 years due to the rapid growth of online higher education degree programs in the United States. Current literature has studied online undergraduate student persistence in-depth, but there has been little research to uncover the issues facing online graduate students. Given that online…

Investing in community colleges is a central part of the Biden administration's education agenda, with the goal of strengthening America's middle class and opening the benefits of education to all Americans. CCRC has conducted 25 years of research on how community colleges can more effectively educate students and set them up to successfully…

This paper presents new estimates of the effects of the City University of New York (CUNY) Accelerated Study in Associate Programs (ASAP) model, evaluated using a randomized controlled trial first in New York and later through a replication in Ohio. It describes longer-term effects of CUNY ASAP in New York, showing that the program's effects on…

This paper presents new estimates of the effects of the City University of New York's (CUNY's) Accelerated Study in Associate Programs (ASAP) model, evaluated using a randomized controlled trial first in New York and later through a replication in Ohio. It presents longer-term effects of CUNY ASAP in New York, showing that the program's effect on…

Nationally, there is a great demand for systems that meet the needs of local employers as well as develop tools and training for their incumbent workers. Concurrently, demand for healthcare professionals is growing and projected to continue for the next decade. Worcester State University created the "Direct Care Workforce Development…

The purpose of this collected papers dissertation was to better understand the professionalization of academic advising. Advising can claim several features of widely-agreed upon professional components, but the question of whether academic advising constitutes a "profession" has caused much debate. Three primary obstacles stand in its…