If management's motives are clearly aimed at improved performance for individual and organizational growth, and if the process is applied faithfully both in spirit and in action, a measurable return on investment is virtually guaranteed. Therefore, the author calls for an effort that would integrate the performance-evaluation process into an…

Trainers must understand and be prepared to convince others that writing is a set of work behaviors that can readily be taught by modern, competency-based, adult learning technology. Trainers should focus on learners, define job-related writing behaviors, use behavior to teach behavior, and provide positive feedback. (JOW)

The twelve characteristics of an ideal training course discussed in the article are based on the workshop course Criterion-Referenced Instruction: Analysis, Design and Implementation by Bob Mager and Peter Pipe. Behavioral objectives, provision for student differences, practice, feedback, diverse materials, and progress information are some of the…