One of a series of pre-apprenticeship training modules, this self-paced student training module deals with completing a job interview. Included in the module are the following: cover sheet listing module title, goals, and performance indicators; introduction; study guide/check list with directions for module completion; information sheet…

This module is designed to enhance employees' problem-solving abilities by improving their communication skills. The module, which is designed to be presented by a single facilitator in six weekly sessions, focuses on three areas of communication: listening, discussing, and acting. Covered in the module sessions are the role of communication and…

This document is the facilitator's edition of a curriculum designed to be presented as a four-session workshop for customer service and credit department employees of a manufacturing company. It was developed by educators from the Emily Griffith Opportunity School. The workshop is designed around a basic communication model incorporating the three…

This module was developed by educators from the Emily Griffith Opportunity School. Designed for a broad spectrum of employees at a health care facility for the elderly, this three-session workplace literacy workshop is designed around a basic three-part communication model that includes listening, problem solving, and follow-up, along with a…

This personal/social skills training series consisting of five modules is designed to complement basic academic skills and employment skills training. The objective of the training is to address the affective competencies that adults need to attain and succeed in vocational training and employment. An introduction provides materials for the…

One of a series of pre-apprenticeship phase 1 training modules, this self-paced student training module deals with the importance of good communication skills and ways of improving skill in listening and in being listened to. Included in the module are the following: cover sheet listing module title, goals, and performance indicators;…

One of a series of pre-apprenticeship training modules, this self-paced student training module deals with giving and receiving feedback. Included in the module are the following: cover sheet listing module title, goals, and performance indicators; introduction; study guide/check list with directions for module completion; information sheet…

This document describes the efforts of program administrators to implement an organic curriculum in the San Mateo, California, Union High School District. The chief program administrator coordinated efforts to develop innovative instructional materials for reading and writing, business education, and social science curricula. Organic curriculum is…

This module on communication in health occupations--general--is one of 17 modules designed for individualized instruction in health occupations education programs at both the secondary and postsecondary levels. This module consists of an introduction to the module topic, a list of resources needed, and two learning experiences. Each learning…

This instructor's manual for workplace trainers contains the materials required to conduct a course on working in teams. The course includes six lessons for workers, two lessons for supervisors, and strategies for helping workers continue to develop the skills taught in the course. The following materials are provided for each course: lesson plan,…

This learning module emphasizes workplace communication skills with a special focus on the team environment. The following skills are addressed: speaking with clarity, maintaining eye contact, listening carefully, responding to questions with patience and an open mind, showing a willingness to understand, giving instructions clearly, and…

An instructional program in patient education skills for primary care medical residencies is described, with six instructional modules included. The federally-funded program, developed by the University of Wisconsin, was designed to enable physicians to better communicate with their patients about health, disease, and treatment. The six modular…

This learning module, which is part of a management and supervisor training program for managers and supervisors employed at the Department of Energy's Waste Isolation Division, is designed to prepare trainees to communicate effectively with external organizations and the public. The following topics are covered in the module's individual…

This learning module, which is part of a staff development program for health occupations clinical instructors, discusses the development of effective communication and conflict management skills. It includes learning activities dealing with the components of and barriers to communication, ways of improving interpersonal communication, sources of…

This publication contains a curriculum to prepare nurses for delivery of hospice care for the terminally ill. It provides training manuals for both participant and facilitator in a preservice or inservice Hospice Education Program. Each manual (participant and facilitator) includes nine modules: (1) Hospice Care Concept; (2) Communication Skills;…