Research (Martin, 2008) has shown that speaking and listening are the literacy skills most used in the world of work. Yet, employers frequently bemoan the lack of young people's communication skills, with many believing that it impacts their chances of making it through an interview and their future employability (Simon, 2009). Effective speaking…

This book, which is intended as a resource for trainers, managers, supervisors, union representatives, or writers of training materials, contains six sections dealing with various aspects of the process of writing a wide range of workplace documents. Discussed in section 1 is the importance of identifying the purpose, topic, and audience of…

This document resulted from a project undertaken to develop a set of program-specific and occupationally relevant performance (learning) objectives for the Ontario Basic Skills/Formation de Base de l'Ontario (OBS/FBO) program. It describes project activities, including a literature review in three related areas: understanding what literacy means,…

This book, which was written to comply with requirements of Australia's Technical and Further Education (TAFE) National Communication Modules, contains 14 chapters that reflect current thinking regarding the subject of communication. They are designed to help widely diverse groups of students in the modern business and industrial world develop…

This document is the course book of an accredited 3-day professional development course for qualified basic skills tutors in the United Kingdom who are interested in working in workplace settings. The course materials are organized into 17 sections grouped into 4 units as follows: (1) general concepts of workplace language, literacy, and numeracy…

This document is intended as a handbook for literacy practitioners working with adults with intellectual and/or developmental disabilities. The handbook is the product of the following activities: extensive research of the literature; discussion and exchange with literacy experts, practitioners, and some learners; and solicitation of input from…