In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

The principle of motivation has resurfaced as an independent variable in the field of behavior analysis over the past 20 years. The increased interest is the result of the refinements of the concept of the motivating operation and its application to the learning needs of persons with developmental disabilities. Notwithstanding the increased…

Examined the accuracy and validity of self-reports and their effect on tests of attitude-behavior relationships. Self-reports were reasonably accurate, but they produced results different from actual behavior in attitude-behavior tests. Concludes that self-reports and actual behavior should be measured, tested, and modeled separately. (Author/LS)

Examines people's behavior in the Monty Hall Dilemma (MHD), in which a person must make two decisions to win a prize. In a series of five studies, found that people misapprehend probabilities in the MHD. Discusses the MHD's relation to illusion of control, belief perseverance, and the status quo bias. (RJM)

Reports a study that examined the influence of authoritarianism on the formation of behavioral intentions by female college students. High authoritarians took subjective norms less into account relative to low authoritarians, providing support for the theory that personal and subjective norms can be distinguished empirically. (LS)

The current research on the "characteristics of effective schools" suffers from a lack of any sound theoretical foundation. In order to establish such a foundation, researchers used the methodology of clinical analysis to determine the goals, purposes, and beliefs underlying the overt behavior patterns found in the effective school…

There is a growing need for instrumentation which can enable us to observe and compute phenomena that take place in time. Although problems of observation, computation, interpretation and categorization vary from field to field and from problem to problem, it is possible to design an instrument for use in any situation where time-variables have to…

Affirmed that verbal behaviors (time speaking, initiated assertions, referrals received and first-person statements) were related to self-traits as measured by personality measures and a subjective self-report. The results are indicative of a proactive-reactive dimension of social interaction from both self and behavioral perspectives. (Author)

Criteria and methods for developing a taxonomy for different situational categories are presented. (CK)

Argues that rank order correlations may not be ubiquitously suitable for assessing the relations between children's behavior or characteristics at one age or in one situation, and those shown later or in another context. (HOD)

A conceptual model of individual assessment through the use of biodata responses with minimal input information is outlined. The process is considered especially applicable to industrial psychology. A scored autobiographical data form, which measures the individual's past behavior and experiences, provides for assignment to a specific subgroup…

A study was done to investigate the relationship between a selected set of personality dimensions and the propensities of supervisors to use varying levels of both positive and negative reinforcements. Data were collected during exercises involving 129 male undergraduate business students carried out in a behavioral laboratory wherein a…