Describes a study that compared a hypertext-based bibliographic retrieval system with a traditional Boolean-based system. Results, conducted with novice and experienced searchers, revealed that the Boolean system performed better for tasks with a large number of relevant items, and that searcher experience level did not play a significant role.…

A study investigated the relationship between the completeness of end users' mental models of an online system and their ability to use the system effectively. Although all of the study subjects were relatively successful, those with more complete mental models tended to have better search results than subjects with incomplete or poor mental…