Discussion of quality, quality control and assurance, and quality management in using online information services focuses on the production of online bibliographic databases and covers possible attributes responsible for the quality of this kind of online database. Document acquisition, analysis, and selection; subject analysis; and bibliographic…

Explores the use of metaphors as problem-solving mechanisms by novice searchers of bibliographic databases. Subjects were 28 undergraduate students at the University of Technology, Sydney, Australia, who "talked through" a search on a bibliographic retrieval system. A range of metaphors was apparent from the language used by students.…