We investigated the perception and recognition of errors in a population of practitioners and academics in professional and technical communication. Specifically, we measured 303 participants' botheration levels of 24 usage errors and then correlated those results against their ability to recognize the errors. Results indicated that practitioners…

Cross-cultural blunders caused by inappropriate use of language are a common problem in international professional communication. They cause misunderstanding, lead to business failures, and tend to be offensive at times. Such blunders may occur in business ads, slogans, products names, and instructions. Understanding their causes and finding…

Analyzes several examples of metalanguage from current literature on professional writing, applying three principles for evaluating metalanguage in industry and academe. Considers a potentially effective metalanguage based on simple grammatical expressions. (MM)

Examines comical problems arising from the overuse of business and technical jargon and syntax, including alienation of the reader. Offers suggestions for business writers to avoid usage that can appear comical in their business correspondence. (HTH)

Argues the infinitive phrase has not been taken seriously in writing because writers have been too concerned with Bishop Robert Lowth's proscription against the split infinitive. Notes that examination of three types of technical prose (instructions, annual reports, and "junk mail") reveals that more than one sentence in four contains an…

Noting that accounting reports, including management advisory service (MAS) studies, reports on internal control, and tax memoranda, often appear rather dense and heavy in style--partly because of the legal environment's demand for careful expression and partly because such documents convey very complex information--this paper presents four…

A study examined the effectiveness of messages to stockholders in the annual reports of four Chief Executive Officers (CEO's) representing corporations that are struggling to recover from financial losses or declining profits. The examination first considered each CEO's syntax and diction, then each CEO's awareness of audience and clarity of…

Discusses the problems presented by the plain language bill proposed for use in Pennsylvania. (FL)

Describes the methodology and results of a study to examine the feasibility of applying business communication and journalism guidelines on sex discrimination in evaluating in-house corporate newsletters. Suggests that a degree of editorial awareness of potential bias has been achieved, although a few areas of linguistic sexism remain. (HTH)

Detailing the false starts, uncertainty, and internal questioning that occur as companies organize and manage language simplification projects, the 12 case studies contained in the two sections of this book reveal how some business organizations have benefited by simplifying consumer documents. Descriptions of each case contain information on the…

Isolates a dozen problems with diction and sentence structure that comprise the "gobbledygook syndrome." (RL)

Focusing on a meeting held in January 1983, this pamphlet describes the Forum on the Productivity of Plain English, from which grew the permanent Plain English Forum, which is committed to spreading the message that plain English is good business. The pamphlet includes quotations from leaders in business and industry explaining why they feel that…

Reviews James Paradis's analysis of expert knowledge in technical operator's manuals. Demonstrates how professional discourse embodies images of violence and domination. Describes the relationship between ethos and logos in professional discourse. Provides a feminist critique of sex codes in technical communications. (HB)

These proceedings contain the following papers: "Corporate Conduct: The Importance of Proper Etiquette and Communication" (Glenna A. Dod and Susan L. Fay); "Establishing a System for Technical Editing" (Marlene A. Hobel and Kathy L. Urbach); "Office Technology in Business Communication Textbooks: Current Status, Future Recommendations" (Richard M.…

A program for improving documentation at the systems division at Allen-Bradley is sketched in this paper. Following introductory material about starting the program, the paper outlines the two main projects that were involved: (1) a management study of the Allen-Bradley manual writing process, which addressed problems with the content and…