I provide considerations for TPC instructors and programs regarding developing students' IC skills.I start by examining key conversations and found that issues teaching IC arise when frameworks, texts, and/or individuals do not define key terms related to culture and IC. To address this issue and create a strong foundation, I establish some of the…

We build on previous scholarship calling for sustainable growth in technical and professional communication programs through "maintenance and reflection." Inspired by continuous improvement models used in industry, we offer GRAM--Gather--Read--Analyze--Make--a continuous improvement model designed to identify and align often overlooked…

Scholars in business and technical communication have continuously made efforts to look for effective teaching approaches for cross-cultural business and technical communication; however, little research has been conducted to study the process by which students develop intercultural competence; fewer studies have been conducted to assess learners'…

The purpose of this study was to explore critical thinking skills in peer feedback for Business English writing in order to facilitate the quality of peer feedback and quality of Business English writing. "Critical peer feedback" was conceptualized with the integration of "critical thinking" and "peer feedback" in…

A significant problem for practitioners of technical communication is to gain the skills to compete in a global, multicultural work environment. Instructors of technical communication can provide future practitioners with the tools to compete and excel in this global environment by introducing heuristics of cultural dimensions into the…

A diamond-shaped model depicts the researcher/writer's progress from problem definition through preliminary research and major research to the stages of consolidating the data, writing, revising, rewriting, and final production. (RL)

Demonstrates a model business-report format that can be used in business classes other than business report writing. (RL)

Uses a systems approach to organizational theory to argue that technical communicators function as "boundary spanners," who make sense of and disseminate information required for coordination between organizational groups, and for effective responses to the environment. (JAD)

Describes a model organization tree for the typical report expected of students in the strategy or policy course. Argues that, by defining relationships between the various analytical tasks and the overall strategy recommendation, the model helps students not only organize the final report but also understand the process by which they arrive at a…

Reports on a teaching technique that emphasizes the logical, sequential developments involved in business report writing by having students follow a model business report as they work on their own research projects. (RL)

Presents a matrix for writing business memos and describes how it helps students organize memos that are logically complete, internally consistent, and coherent. (SR)

Claims that the development process for computer software can be greatly aided by the writers of specifications if they employ basic iteration and prototyping techniques. Asserts that computer software configuration management practices provide ready models for iteration and prototyping. (HB)

Presents a method, based on a human factors approach, for helping individuals choose training in a new text technology that suits them. Offers a self-assessment questionnaire ranking preferences among firms, industries, techniques, roles, purposes for writing; then matches those preferences to typical expectations for each of several new text…

Noting that medical consent forms traditionally have been so full of medical and legal jargon that they have been impossible for even the educated layperson to understand, this paper presents a model for revising medical consent forms to make them more comprehensible. After describing the model, the paper explains each step involved in using it,…

A study provided the initial test of a multidimensional instrument based on the idea that syntactic language choice might predict writing apprehension. The test measured six factors: (1) blank page paralysis, (2) general affect toward writing, (3) positive/negative business affect, (4) alternative modes, (5) attitude toward writing competence, and…