Discusses a survey of 505 respondents from business organizations. Reports that self-described good decoders of nonverbal communication consider nonverbal communication more important than do other decoders. Notes that both men and women perceive women as both better decoders and encoders of nonverbal cues. Recommends paying more attention to…

Discusses the problems of communications models. Presents a channel-ratio model that focuses on problems arising from intercultural interactions and addresses some practical needs of business communicators. Describes assumptions of the model, its elements, and its dynamic operation. Gives examples of the model's application to verbal and nonverbal…

Finds that an intervention treatment (consisting of having students view pictures of people and identify attributes based solely on what they see, and then discuss their varying interpretations in groups) made students more aware of nonverbal factors and how they are involved in interpersonal communication. (SR)

A study analyzed receiver's reactions to electronically mediated communications in a management development program. Concluded that loss of nonverbal feedback from a professor was compensated for by greater communication and cohesion among the students. (SRT)

Discusses the importance of impression management, an individual's conscious attempt to exercise control over selected communicative behaviors and cues for purposes of making a desired impression. Provides a comprehensive conceptualization of the impression-management process, and demonstrates how this process can facilitate effective training of…

Compares genders' style and quality in written communication. Finds no significant differences, and suggests any gender-specific markers might be limited to verbal and nonverbal communications. (MS)

The Association for Business Communication Graduate Studies Committee presents a curriculum based on a survey of recent Masters of Business Administration recipients. A general bibliography and sample syllabus are included. (SRT)

Both North American and Latin American business professionals were investigated in a study that focused on the perceived communication problems between the two groups. A number of major areas of interest were considered, including the following: (1) source of credibility (what dimensions of personality were seen as most desirable in the…