Public libraries serve an important role in the U.S. workforce development system by offering a wide range of free career services and job-seeking activities for job seekers and the general public (U.S. Department of Labor, Employment and Training Administration, 2017). During the Great Recession, over 30 million people, roughly 10% of the total…

One-stop career centers conveniently locate employment and training services in one place. The example of bureaucratic confusion in Virginia shows the need for policy and a holistic global approach to such obstacles as lack of consensus on commingling and co-locating services and how and by whom centers are monitored. (SK)

In a number of human service offices in Oregon's Jackson and Coos Counties, workers from multiple programs work together in shared offices to provide families with ready access to a wide range of benefits and services. Other factors besides co-location that have proved critical to these programs' success are as follows: shared intake and…

The most striking characteristic of the human service system in Montgomery County, Ohio, is the size and scope of its job center. The center occupies 5.5 acres of office space, has ample parking, is well served by the public transportation system, and is the locus of many human service and employment programs and service providers. The county's…

An evaluation was conducted to assess progress in implementing the Workforce Investment Act (WIA) of 1998 (which sought to streamline the delivery of employment and training services) during its first full year ending in June 2001. Data were gathered through contact with 12 national associations representing state and local implementers, visits to…

This appendix includes individual case study profiles of the One-Stop Career Center implementation experiences of the 9 states and 14 local sites included in the study of initial implementation experiences. The 12 state and local profiles are State of Connecticut (CT); CT Works Career Center, New London, CT; CT Works Career Center, Willimantic,…

In an effort to assess what progress states and localities are making in implementation of the Workforce Investment Act (WIA) of 1998, a study identified three issues of particular concern: (1) mandatory partners' participation in the one-stops; (2) job seekers' ability to receive enhanced choices for training; and (3) private-sector participation…

In an effort to shift the focus of employment programs from unemployment to reemployment, the U.S. Department of Labor (DOL) is funding the development and implementation of a one-stop employment system. The DOL has largely left states free to design their one-stop systems provided programs have these features: (1) universality, (2) customer…

Since the introduction of one-stop employment systems, many states have attempted to merge traditional employment and training services to provide consolidated programs and easier customer access to services. The Workforce Investment Act (WIA), passed in 1998, requires the formation of locally based one-stop service delivery systems to deliver…

The accessibility of work support programs at one-stop centers was examined in a study during which 33 telephone directors or managers of one-stop centers in 22 states were interviewed by telephone. The interviews established the existence of extensive differences between one-stop centers from the standpoint of all aspects of their operation,…

Over the past decade, the Human Services Agency (HSA) of San Mateo County, California, has implemented a series of management and staff processes designed to facilitate the delivery of services to county residents. Examples of these services are as follows: (1) regionalization (HSA offices are located throughout the county, and office staff and…

This guide describes common One-Stop Career Center system-building goals and summarizes strategies used by states and local One-Stop sites to further each goal. Part I, Organizing and Governing One-Stop Systems, has these two chapters: Guiding One-Stop Systems: The State Role; and Building Local Partnerships and Governing One-Stop Systems. Part…

The impact of one-stop career centers on the U.S. Employment Service (ES) program was examined through case studies of one-stop initiatives in the following states: Georgia; Ohio; California; Iowa; Oregon; Massachusetts; Texas; Utah; and Wisconsin. Of the nine case study states, only Georgia had not begun instituting a one-stop career center…

This report presents findings from a study of self-service systems in eight One-Stop Career Centers that were identified as being particularly efficacious or noteworthy for completeness of resources, ease of use, or outreach to special populations. Chapter I describes the study design. Chapter II describes physical facilities. It focuses on the…

This report analyzes progress states and local sites have made in implementing the One-Stop Career Center systems. An executive summary is followed by Section A, Introduction, which provides an overview of the One-Stop initiative and describes evaluation objectives and methods. The main portion of the report is organized into three major sections.…