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Direct linkBreer, Kelsey K.; Perry, Sophia T.; Morgan, Jeffrey P.; Bolinger, Alexander R. – Management Teaching Review, 2023
We describe a short, interactive case-based activity for illustrating cognitive distortions of communication underlying resistance to change. Based on a real-life story, the case describes a failed effort by the mayor of Toowoomba, Australia to fund a state-of-the-art wastewater treatment plant. After reading the case, students work individually…
Descriptors: Foreign Countries, Persuasive Discourse, Resistance to Change, Cognitive Processes
