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Let the Buyer Beware: Total Quality Management and Educational Research and Practice.

Peer reviewed

Capper, Colleen A.; Jamison, Michael T. – Educational Researcher, 1993

Describes some of the basic principles of total quality management (TQM) and its application to education. A case example of a principal's experience implementing TQM is presented, and implications for researchers and practitioners are drawn. Without critical dialog about purpose, TQM will worsen rather than improve educational inequalities. (SLD)

Descriptors: Academic Achievement, Access to Education, Administrator Role, Case Studies