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Download full textGhosh, Biswadip – Information Systems Education Journal, 2019
The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…
Descriptors: Satisfaction, Consumer Economics, Organizational Change, Change Strategies
Lawler, James; Joseph, Anthony; Howell-Barber, H. – Information Systems Education Journal, 2016
The benefits of Big Data Analytics are cited frequently in the literature. However, the difficulties of implementing Big Data Analytics can limit the number of organizational projects. In this study, the authors evaluate business, procedural and technical factors in the implementation of Big Data Analytics, applying a methodology program. Focusing…
Descriptors: Data Analysis, Health Services, Organizations (Groups), Health Insurance
