This paper elaborates how home care workers develop skills in their workplaces after only brief classroom manual handling training and suggests how this development may be supported in situations of relative social isolation. A qualitative approach was adopted for this inquiry, in which new home care workers were directly observed and interviewed…

The purpose of this exploratory study was to investigate some of the kinds of formal and informal workplace training activities that workers with low literacy engage in from different parts of Canada and the United Kingdom. The study employed a multi-site case study research design with 31 employees and 18 instructors from seven different types of…

This paper describes in detail the narrative approach taken in a study of a particular facet of learning in the workplace--how people make sense of change. In unstructured in-depth interviews, employees were encouraged to tell their stories about their organisations, revealing details about the organisational culture and the ways in which this…