Purpose: This study aims to increase the understanding of the starting points and presuppositions of organizational learning (OL) processes in a hospital's surgical department based on the existing theory of OL and to make visible the practical possibilities of the theory in this context. Design/methodology/approach: The study was conducted as a…

Purpose: This paper primarily aims to identify the multilevel learning processes emerging from abrupt telework implementation in a public knowledge-intensive organization (KIO) amid the COVID-19 crisis. Design/methodology/approach: This single-case process research was guided by interpretivist epistemology. Empirical data from documentary research…

Purpose: The purpose of this paper is to address how entrepreneurial learning may be understood as an effectual process in the early phase of venture creation. Design/methodology/approach: Previous research is used to develop a conceptual frame of reference, which is further developed through a longitudinal qualitative case study of five new…

Purpose: This paper aims to discuss the contribution of knowing in practice (KP) to the development of dynamic capabilities (DC) in the context of health-care organizations. Design/methodology/approach: The authors develop a case study in a Brazilian hospital in three stages using the data collection techniques of interviews, focus groups,…

Purpose: Calls for dialectical learning process model development in learning organizations have largely gone unheeded, thereby limiting conceptual understanding and application in the field. This paper aims to unify learning organization theory with a new understanding of Hegelian dialectics to trace the development of the storytelling learning…

Purpose: This paper aims to describe and analyze organizational learning processes and power dynamics during the adoption and use of an information system (IS) at a Brazilian public organization. Design/methodology/approach: A case study was chosen as the research method. Data were gathered from documents and interviews with key informants.…

Purpose: Marks and Spencer's Plan A environmental strategy is an ambitious one which addresses economic, social and environmental considerations. As part of this process it recently used a sustainable learning store strategy to develop, capture and disseminate learning before, during and after construction so that learning could be transferred to…

Purpose: The primary purposes of the current paper are to: provide theoretically clear concepts of the learning organization (LO) and organizational learning (OL) process; and empirically test the relationships among research constructs--environmental aspects of the LO and three types of OL processes at the levels of individual, group/team, and…

Purpose: In an effort to better understand the political dimensions of organizational learning, this paper aims to examine learning processes in an organizational context--namely renegotiation of pay and performance management arrangements--where the interests of organizational members are threatened. Design/methodology/approach: Data were derived…

Purpose: This paper seeks to present organizational learning processes of knowledge accumulation, articulation, codification and subsequent routine development in a marketing services organization where judgment and rules of thumb were more the norm than codified knowledge and explicit routines. The case illustrates how organizational learning…

Purpose: In this paper it is held that a transformational learning organisation could be clearly distinguished from non-learning organisations. This paper seeks to establish whether or not this is actually the case. Design/methodology/approach: Case studies were developed for two organisations considering themselves to be learning organisations…

This paper, while emphasizing the linkage between the concepts of "empowerment" and "learning", argues that empowerment provides the most appropriate base to effectively implement learning in construction organizations. It is argued that "efficacy-information", being a derivative of empowerment, helps influence…

People's mental models are viewed as being significant in achieving organizational outcomes, on the assumption that mental models influence people's acts. A fundamental issue in the area of organizational learning, then, is the relation between mental models, learning and performance. We contend that a fruitful line of work is to study persons as…

Knowledge-based competition has magnified the importance of learning alliances as a fast and effective mechanism of capability development. This case presents a technology transfer project from a university's engineering research center to a private firm to illuminate learning and knowledge-based determinants of the outcomes of such projects. In…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…