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Hanson, Diane; Bapst, Jerry – Performance Improvement, 1998
Illustrates a new model for innovative enterprises by reviewing the process an instruments and control systems manufacturer used to implement changes in its corporate operating philosophy. Outlines the "Quantum Model": spheres of control, influence, interest, and UNs (unknown, unpredictable, uncontrollable, uncomfortable). Discusses…
Descriptors: Business, Case Studies, Change, Innovation

Duke-Moran, Celia; Swope, Ginger; Morariu, Janis; deKam, Peter – Performance Improvement, 1999
Presents two case studies that show how IBM addressed performance support solutions and electronic learning. The first developed a performance support and expert coaching solution; the second applied performance support to reducing implementation time and total cost of ownership of enterprise resource planning systems. (Author/LRW)
Descriptors: Case Studies, Cost Effectiveness, Learning Strategies, Performance Technology

Bierema, Laura L.; Berdish, David M. – Performance Improvement, 1999
Discusses how organizations are gaining a competitive edge in a global business environment through learning and highlights a learning organization implementation case study of a division of Ford Motor Company. Examines the strategic initiative; performance improvement results; individual learning, including interpersonal development and…
Descriptors: Case Studies, Independent Study, Interpersonal Competence, Organizational Development

Piskurich, George M. – Performance Improvement, 1997
Discusses the use of satellite-mediated distance learning. Highlights include costs; implementation; interactive distance learning (IDL); instructional design; a case study of a training course designed for IDL that used satellite technology; and a checklist for planning satellite-mediated IDL. (LRW)
Descriptors: Case Studies, Check Lists, Communications Satellites, Costs