Presents a case study based on experiences at Amway Corporation that explains how the Human Resources Development Department progressed from providing training to providing a broader range of human performance technology interventions. Strategic planning is described, including identifying incentives and required competencies, providing for…

Compares the features, learning outcomes tested, reliability, viability, and cost effectiveness of essay tests with those of interpretive tests used in training programs. A case study illustrating how an essay test was converted to an interpretive test and pilot tested is included to illustrate the advantages of interpretive testing. (MBR)

Discusses techniques for improving training program design and administration through effective evaluation. Describes three sample case studies that compare trainers, facility/location, and course content; trainee reactions are plotted on a graph. Presents trainee feedback forms that identify aspects of a session, rate effectiveness, and record…