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| Performance and Instruction | 3 |
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James, Randolph I. – Performance and Instruction, 1987
Describes how two methodologies for analyzing and improving performance--performance engineering and organization mapping--were used in a case study involving the purchasing department of an electric utility. Highlights include the establishment of a model of the desired results, measuring existing performance, and the designing of an improvement…
Descriptors: Case Studies, Improvement, Measurement Techniques, Models
Birnbrauer, Herman – Performance and Instruction, 1996
Discusses techniques for improving training program design and administration through effective evaluation. Describes three sample case studies that compare trainers, facility/location, and course content; trainee reactions are plotted on a graph. Presents trainee feedback forms that identify aspects of a session, rate effectiveness, and record…
Descriptors: Administration, Case Studies, Employee Attitudes, Evaluation Methods
Shatzer, Linda – Performance and Instruction, 1987
Presents case study on personal computer teleconferencing to compare its cost effectiveness with that of on-site training. A model is described that uses a checklist for decision making in three areas: (1) initial considerations, (2) planning considerations, i.e., design elements, and (3) technical considerations, i.e., review and selection…
Descriptors: Case Studies, Check Lists, Comparative Analysis, Cost Effectiveness
