Collaboration and teamwork are concepts routinely attributed to organizational success and successful change management. Yet often the details of these collaborative experiences are limited to participants in the team involved. In this case study we highlight how a learning experience architect, as part of an organizational working group, could…

This is a case describing how technology enhanced learning environments can be used to improve employees' competence development. For this purpose, specific problematic situations in a Korean insurance company are portrayed. These situations demonstrate that everyday life in a workplace provides opportunities for learning and performance…