Describes how the change to Standard Generalized Markup Language at Information Builders began with the use of SGML-like markup in text because it solved a specific problem. Notes that many additional unexpected benefits led to an investigation of converting to formal SGML-based electronic publishing. (SR)

Describes aspects of Linda Flower's work used by the author in devising writing technical assistance for teams writing technical reports in the United States General Accounting Office. Discusses three brief case studies describing the relationship between the work program structure (a major barrier to audience-based writing) and the writing…

Examines how writers used the World Wide Web to create and change documents, and how changing documentation challenged the production models and processes at a supercomputing company. (RS)